Quality Assurance Service

Performance assurance is the first building block in managing your system.

It discovers potential problems before they occur. Isn’t that the ultimate in Chicago computer support?

Chicago’s SCC Network Services uses state of the art tools to assure that your IT environment (servers, desktops and peripherals) perform reliably. We can observe what programs are on each system and obtain detailed hardware specifications (processor type, amount of memory, hard drive type and size, video controller type and keyboard).

Our computer support monitoring also gathers more esoteric information such as network IP addresses, ports, protocols, adapter configurations, shares, user names and group configurations. We then determine key services and processes running on your network and set up customized monitoring and thresholds for alerts for each of them.

All of our computer support services rely on this monitoring to understand the state of your network. This monitoring triggers alerts, generating service tickets at SCC Network Systems even though you don’t yet have a visible problem — so we can take care of the situation and keep your performance at 100%. In addition, we can provide both real-time and historic reporting.

Contact SCC Network Services to learn how 24/7 performance assurance can take the pain out of managing your computer network, and bring you peace of mind.