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                                                                                           Second City Computers maintains a team oriented, professional work environment with competitive salaries and benefits.

We are a fun and growing company looking for people who see the future brightly. If you are qualified for our open positions listed, please forward your resume with a cover letter to jobs@2cc.com.

Senior Level Technician

Description:

Second City Computers, Inc. provides high quality and primary IT services to its small to middle market clients by taking full responsibility for the management, maintenance and reliability of their LAN/WAN environments.  We are seeking a Senior Level Technician for our growing and successful technology team.

Highly visible senior level network technician. Provide direct support for clients and guidance for fellow staff. Analyze support issues, and propose and implement solutions. Develop proactive, growth plans for client IT infrastructure. Lead the implementation of new hardware and software installations and cross platform system migrations. Support sales and purchasing staff in development of winning solutions for new client opportunities.

Responsibilities

Manage the scope and methods of our proven Preventive Maintenance program that includes scheduled, remote and on-site procedures ensuring excellent uptime performance of both hardware and software.

Supervision of in-house public and private networks that include: public servers for DNS, Mail, Applications and Linux/Apache as well as a multi-server internal network. 

Design, implementation, management, monitor and troubleshoot of all software and hardware aspects of our majority Microsoft based, client IT infrastructures, including:

• Active Directory

• Mail Systems

• Security

• Backup Systems - Typical environment includes: Veritas BackupExec 8.6 - 9.1, DDS, DLT or VXA hardware.

• Infrastructure - Typical environment includes: Cisco router(s) and PIX firewall, VPN, T-1 or DSL and Dell or HP/Compaq Windows servers/workstations.

• Cross Platform - Management of existing mixed environments and migration strategies for Netware and legacy Microsoft systems to the latest Microsoft Platforms.

Project Management - Manage project risk and drive delivery of project/solution strategies. Manage and create time lines, project plans, and communication strategies to ensure successful completion. Escalate issues as appropriate to attaining performance goals.

• Strategy - Assist Sales team with gathering key customer information, determining service readiness, and developing and implementing appropriate projects and plans.

Technical Skills:

The ideal candidate for this position must have experience designing and implementing AD security, schema modifications, tuning and implementing Windows Server 2000/2003. Additional requirements include a thorough understanding of DNS, DHCP, WINS and DFS, AD Backup and recovery techniques, Windows 2000/2003 Group Policy and solid experience with Exchange 2000/2003. Possess an in depth knowledge of Cisco routers, switches, firewalls, PIX, and VPNs. Strong experience with Veritas backup solutions. The ability to independently troubleshoot and resolve problems, and provide direction to junior level/ support team members is critical. 

In addition, the candidate should possess a BA/BS in a technical field, or equivalent work experience.  Candidates must have a Cisco certification of CCNA or higher.  Must also maintain an MCSE certification in Windows 2000/2003.

Soft Skills:

Must be a team player and able to mix well with sales and technical staff. Excellent verbal and written skills. Able to create technical project documentation like operations manuals, quick reference guides, project plans, status reports, architectural diagrams, and or training guides. 

Second City Computers maintains a team oriented, professional work environment with competitive salary and benefits.

We are a fun and growing company looking for people who see the future brightly. If you are qualified for our open positions listed, please forward your resume with a cover letter to jobs@2cc.com or fax to 312-382-9311.