Company Network Management Service
SCC Network Services is a customer-centric, quality-oriented managed network services company.
Our mission is to provide outstanding network management services to businesses with 10-50 computers.
We were founded in 1992 as Second City Computers, Inc., a computer assembly and repair firm. In 1997, we grew into a support and repair services firm. In 2004, we evolved into our present role as a proactive managed services provider with automated client system monitoring, business disaster recovery/automated back-up services and a 24/7 telephone help desk.
By 2009, we had outgrown our original home. We moved our West Loop headquarters to the SCC Network Services Center at 769 W. Jackson.
In 2010, we renamed our network services organization SCC Network Services (a division of Second City Computers), reflecting our largest division’s dedication to supporting office computer networks.
Management Team
The SCC Network Services management team directs a staff of skilled technicians and help desk experts, to give you the service quality you expect from a top-flight network management services firm.
Marc Washor, CEO and President
Marc founded Second City Computers, the parent of SCC Network Services, in 1992. The company began as a computer repair, system assembly and computer distribution company. Beginning with no employees, Marc doubled the company’s size annually for the first four years. He then transformed the company into one focused on network installation and support, with 12 employees. In early 2000, he guided the company to become a proactive network services firm/managed service provider) focused on client needs, which is the SCC Network Services division.
Marc is also a successful real estate investor involved in commercial and residential properties.
Previously, Marc worked in the Miami area as manager of a computer repair company, and a check cashing company where he designed operations software and marketed it to similar firms nationwide. He also founded, managed and sold a successful ice cream distribution company.
Marc is an alum of Emerson College in Boston, where he majored in communications.
Elliot Popowitz, Vice President of Technical Services and COO
Elliot manages SCC Network Services’ growth into new technologies, directs its team of certified technicians and oversees parent company operations. A part of the company since its inception, he has handled system and network design, purchased and built systems, installed networks and performed ongoing maintenance.
Elliot was previously a Small Business Senior Consultant with a Big Six accounting firm, specializing in network design for customer IT systems. As a project manager with the firm, he oversaw implementation of computer controls in the steel industry and managed several multi-million dollar infrastructure upgrades. He also did a stint as Engineering Manager for an air pollution control design and contracting company, where he was responsible for sales support, hiring and managing an engineering team as well as construction supervision.
Elliot has numerous computer technology certifications and is a Certified Public Accountant. He holds a BS in Electrical Engineering and Public Policy from Carnegie-Mellon University and an MBA from Cleveland State University.
Pamela Lowry, Vice-President of Client Services
Pam began her career with a 14 year stint at ADP. At age 22 she became the youngest manager in the Chicago office, managing the Accounting Products department. She went on to direct the Interactive Accounting Services Division, the account executives (installation, post sales, service and maintenance), and the Client Services and Help Desk Department where she maintained the highest-rated quality survey scores in the country.
After ADP, Pam founded and managed Lowry-Smalley and Associates, a massage therapy practice with more than 600 clients, employing eight top massage therapists licensed by the state of Illinois. After 20 years of running her own show, Pam joined SCC Network Services to help the company do what it has always done, and what she has done so well for her entire career — focus on the customer.
In her spare time, Pam serves as president of a 16 year old North Shore investment club. She is an alum of the University of Illinois.
P.J. Schmidt, Manager of Technical Services
Straight after college, P.J. joined SCC Network Services’ parent company, Second City Computers. Although he began by repairing computer hardware, P.J. quickly advanced within the company, playing a key role in implementing and maintaining computer networks. He was integral in the evolution of SCC into managed service provider SCC Network Services, becoming our Manager of Technical Services.
P.J.’s certifications include Microsoft Certified Systems Engineer (MCSE), CompTIA A+, CompTIAA Security+ , Cisco Certified Network Associate (CCNA) and the new Microsoft Certified IT Professional (MCITP) (pending).
P.J. became a Journeyman Electrician/Foreman in 2 years (rather than the usual 4) in his late teens. He holds a BBA with an emphasis in Computer Information Systems from Texas A&M University.
What Clients Say
We originally decided to outsource as a way to cut cost. However SCC Network Services also assisted us to setup the network and provided vital strategic planning for implementing a network structure and security. Their staff developed the budget for the equipment needs, projected growth and did remote office setup. They demonstrated that they are a full service company.
I like their unlimited remote support and though it’s rarely needed, their on-site support ensures we are always operational. Results have made us rely on SCC for all our communication technical support.
Linnett Ramos
Business Manager
The Northwestern Specialists for Women, LLC
N. Kingsbury Street, Chicago
www.nswobgyn.com/
They are a team most responsive to my problems. The knowledge of the tech staff is outstanding...the best there is.
Jeffrey P. Feffer, DDS MPH
W. Diversey Parkway, Chicago
http://www.drfeffer.com
We have been a client for over twelve years. In that time they have analyzed our system needs, upgraded us when necessary and provided the service and expertise to maintain the system. When there have been issues, they are right on top of it, keeping our computers running smoothly.
Before we bought this service, we had so much down time. We spent more money on repairs and it was beyond frustrating when things failed. We are very pleased with SCC Network Services.
Irene S. Phelps, President
Siragusa Foundation
E. Wacker Drive, Chicago
http://www.siragusa.org/
It’s been great to get the support from SCC Network Services when I need it. I can focus on the bigger picture and not get bogged down.
SCC Network Services is an invaluable resource to as we manage the health and maintenance of our network. They provide consistent support, and have supported Steppenwolf Theatre Company for many years.
Scott Macoun
IT Manager
Steppenwolf Theatre
N. Halsted Street, Chicago
http://www.steppenwolf.org/
Since installing our computer network, Triumph Books has used several different companies for support and technical advice. In 2002, SCC Network Services helped us with an emergency and since that time has been our source for network and workstation expertise.
SCC Network Services has always been responsive, professional, and very knowledgeable. We can always count on them to go the extra mile to help us solve our problems. We are highly satisfied customer and would recommend them to anyone looking to have a company manage their network/computer needs.
William Swanson
Director of Operations
Triumph Books, an imprint of Random House Publishing Group
S. Dearborn, Chicago
http://www.triumphbooks.com/
