24/7 Computer Help Desk
Today, computer issues must be addressed when they occur.
SCC Network Services’ 24/7 help desk provides access to expert technicians the moment you need them.
It’s Chicago IT support on your schedule.
If it’s 6 pm at night, 5 am in the morning, or any time over the weekend, there’s no need to wait to begin solving an IT issue. SCC Network Services welcomes your call whenever you need IT support. Our help desk is open 24/7/365 to take good care of our clients.
The expert technicians at SCC Network Services’ help desk use monitoring technology and a service ticket program to track time to resolution and successfully fulfill our service level agreement with your organization.
You can view samples of some of the tools use by our support team here
Contact SCC Network Services to learn how our Chicago IT support, including our 24/7 help desk, can take the pain out of IT, and bring you peace of mind.
Business Continuity
You don’t want a mistake or natural disaster to cripple or close your office.
Back-up, disaster recovery and business continuity assurance are a must.
This is easily accomplished using the premier Chicago IT support service, SCC Network Services.
A leading college text on IT* reports the following about companies that experience a “major loss” of computer records:
- 43% never reopen
- 51% close within two years of the loss
- Only 6% survive more than two years
For small and medium size businesses in particular, these statistics illustrate the necessity of a business continuity strategy grounded in a robust data back-up and recovery solution.
Unlike large enterprises, many smaller companies cannot afford optimal in-house strategies and solutions. The premier Chicago IT support service, SCC Network Services, meets this need for its client firms with 5-100 computers.
Whether a single file is missing or corrupt, or all of your data disappears, SCC Network Services can retrieve your work to within any recent fifteen-minute interval. You’ll have a single file in minutes, and your server’s entire data set can be restored quickly if disaster strikes.
Contact SCC Network Services to learn how our data back-up and business continuity program strategies can take the pain out of managing your computer systems, and bring you peace of mind.
*Source: Management Information Systems for the Information Age, fifth edition by Stephen Haag, University of Denver; Maeve Cummings, Pittsburgh State University; and Donald J McCubbrey, University of Denver
Network Management
Chicago-area computer tech support and system administration keeps your computer systems operating smoothly and your staff more productive.
Your minor problems are handled quickly before they become major issues.
SCC Network Services system administration includes these aspects of computer tech support, and more:
- Performance and security tests at your fingertips
- Timely deployment of software and operating system service patches
- Monitoring of multiple server logs
- Routine user and group administration
- Setting up directories
- Configuration of printers
- System performance and health reports
Contact SCC Network Services to learn how our system administration and computer tech support can take the pain out of managing your computer network, and bring you peace of mind.
Quality Assurance Service
Performance assurance is the first building block in managing your system.
It discovers potential problems before they occur. Isn’t that the ultimate in Chicago computer support?
Chicago’s SCC Network Services uses state of the art tools to assure that your IT environment (servers, desktops and peripherals) perform reliably. We can observe what programs are on each system and obtain detailed hardware specifications (processor type, amount of memory, hard drive type and size, video controller type and keyboard).
Our computer support monitoring also gathers more esoteric information such as network IP addresses, ports, protocols, adapter configurations, shares, user names and group configurations. We then determine key services and processes running on your network and set up customized monitoring and thresholds for alerts for each of them.
All of our computer support services rely on this monitoring to understand the state of your network. This monitoring triggers alerts, generating service tickets at SCC Network Systems even though you don’t yet have a visible problem — so we can take care of the situation and keep your performance at 100%. In addition, we can provide both real-time and historic reporting.
Contact SCC Network Services to learn how 24/7 performance assurance can take the pain out of managing your computer network, and bring you peace of mind.
IT Outsourcing
IT Outsourcing can give your Chicago office top-flight technical support and 24/7 coverage for a fraction of the cost of additional staff.
IT outsourcing services from SCC Network Services are a welcome alternative to running your own IT. SCC Network Services becomes your IT department — one that’s on call 24/7/365.
Our IT outsourcing services provide:
- True extension of your company
- Ability to accurately budget your annual IT costs
- Access to the latest technology developments
- True 24/7/365 support
- Vendor-certified engineers
- More time to devote to your core business
- Accountability
Whether your IT is overseen by a business manager, office administrator, IT director or managing partner, SCC Network Services will work with you to be your IT resource and staff.
Contact SCC Network Services to learn how our outsourced IT services can take the pain out of managing your computer network, and bring you peace of mind.