Network Crash
Any computer crashes occasionally, but that may mean a few times a year for a desktop PC and very rarely for a network or server. If you have more frequent crashes, there’s an underlying problem that’s not being addressed — and your crashes will continue until the problem is fixed.
SCC Network Services will get to the bottom of your crashes and issues, so that your computer systems operate reliably. This means you and your staff can dispense with the band-aids, and put total focus on your daily work.
Then, our automated monitoring will vigilantly identify potential problems, so that we can repair your network or PC settings before crashes occur. This brings real peace of mind to maintaining your computer systems.
Contact SCC Network Services to learn how our system administration services can take the pain out of system reliability, and bring you peace of mind.
24/7 Remote IT Support
It's a business traveler's nightmare. You check into your hotel in the evening, take out your laptop and try to do some work — and there's a computer problem. Your IT people have left for the day, the tech on call isn't answering your page, and who knows if someone will return your voice mail before tomorrow?
As a SCC Network Services client, you'll never face this situation. Instead, you simply call our 24/7 U.S.-based Help Desk staffed by certified technicians. Within one minute, you'll have a live person on the line.
Our technicians will solve your problem over the phone, or with remote access to your computer. Over 75% of issues are resolved immediately, without need for escalation. And if your issue requires some additional effort on our part, we don't leave you stranded — you're kept informed and we get you back running as quickly as possible.
Wherever your business travels take you, the SCC Help Desk means less waiting and faster problem resolution. And when issues occur back at the office, our Help Desk support means fewer costly, emergency on-site visits.
Contact SCC Network Services to learn how our Help Desk can take the pain out of IT support, and bring you peace of mind.
Immediate IT Support Team
Your company may never seem so vulnerable as when key IT personnel leave. Imagine that the go-to IT person for a staff of thirty-five suddenly gives two weeks notice. You suddenly have overwhelming problems: finding a replacement, making a smooth transition, and keeping the information in your system accessible and secure.
At SCC Network Services, we’re more than up to the challenge. We have extensive experience working with clients when key people or vendors leave. Count on us to assure that your system is managed and maintained using industry best practices.
First, we make certain you have immediate access to:
- All key system documentation
- A documented topography
- A single point management tool
Next, SCC Network Services system administration can take care of these tasks and more:
- Performance and security tests at your fingertips
- Timely deployment of software and operating system service patches
- Monitoring of multiple server logs
- Routine user and group administration
- Setting up directories
- Configuration of printers
- System performance and health reports
Contact SCC Network Services to learn how our system administration services can take the pain out of IT staffing, and bring you peace of mind.
Backup Recovery
It’s a common occurrence: a file gets accidentally erased or overwritten, and you want the original from your office’s back-up. But when you ask about getting it, you hit a brick wall. It will take hours … or the back-up has been overwritten … or the back-up didn’t run. If this has ever happened to you, you have unreliable back-ups.
Unreliable back-ups like these are not only disappointing and inconvenient, they are tragedies waiting to happen. A catastrophic data loss can be fatal to small and medium-size businesses. A leading college text on IT* reports the following about companies experiencing a “major loss” of computer records:
- 43% never reopen
- 51% close within two years of the loss
- Only 6% survive more than two years
Is being a part of the 94% an outcome your business can risk?
Contact SCC Network Services to learn how our data back-up and business continuity program strategies can take the pain out of back-ups, and bring you peace of mind.
*Source: Management Information Systems for the Information Age, fifth edition by Stephen Haag, University of Denver; Maeve Cummings, Pittsburg State University; and Donald J McCubbrey, University of Denver
E-mail Problems
E-mail is a business necessity, and we all expect it to be there and function properly – all of the time. So you and your staff can’t run your business properly with any of these e-mail problems:
- Your company’s e-mail crashes
- You send messages that do not always go through
- You miss messages that were sent to you
- Your recipients complain about not receiving messages
- You try to send e-mail only to find that it is blocked
SCC Network Services will get your e-mail operating reliably, and will keep it operating that way, so you and your staff can forget about working around technical issues, and do your work.
Our automated monitoring will work behind the scenes to identify potential problems, so we can repair your e‑mail settings before crashes or other problems occur. It’s the right way — in fact, the only way — to maintain computer systems.
Contact SCC Network Services to learn how our services can take the pain out of e-mail, and bring you peace of mind.